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About Direct Reservations

Our principles

Our team

Behind Direct Reservations is a distributed team of travel logistics consultants, visa specialists, and administrative professionals across the UK and US. We're powered by Metavizen LTD (London) and Metavizen LLC (Mississippi), giving us the flexibility to serve clients on both sides of the Atlantic with local payment processing and compliance.

We believe travel planning should be a partnership, not a transaction. That's why we've built our entire model around one radical idea: you keep control of your money, and we do the heavy lifting.

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Contact Us

Whether you're ready to start an engagement, have a question about our services, or need support with an existing advisory, our team is ready.

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Privacy Policy

1. Introduction & Data Controller Declarations

1.1 Direct Reservations (operating via www.directreservations.net) is committed to protecting your privacy and handling your personal data with transparency and care.

1.2 For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant United States state privacy laws (such as the California Consumer Privacy Act/CPRA), the data controller is the specific processing corporate entity designated on your service invoice:

• Metavizen LTD (for UK, European Economic Area, and international transactions routed via the UK entity).
• Metavizen LLC (for United States transactions routed via the US entity).

1.3 For any questions regarding this Privacy Policy or our data handling practices, please contact us at:

• Email: support@directreservations.net
• US Postal Address: Metavizen LLC, 901 N State St. STE A, Jackson, MS 39202
• UK Postal Address: Metavizen LTD, 128 City Road, London, EC1V 2NX

2. The Personal Data We Collect

To execute our professional travel logistics consulting duties and process service fees, we collect:

2.1 Information You Explicitly Provide to Us: Full legal name (matching your payment card), billing address (street, city, state, ZIP code), country of residence, primary email address, telephone contact details, strategic travel preferences, and specific logistical requirements.

2.2 Third-Party Travel Data: Passenger Name Records (PNR), digital itinerary copies, booking references, and carrier tracking details from third-party travel platforms, collected strictly when voluntarily uploaded or provided by you to enable our administrative modification, cancellation, or rebooking support services.

2.3 Payment Verification Data: Payment card type and the last four digits of your credit/debit card. Note: We do not store full card numbers or CVV codes; all payment transactions are securely handled by our PCI-compliant payment processing partners (such as Stripe).

2.4 Automatically Collected Data: IP addresses, browser types, operating system details, and website analytics.

3. Lawful Basis for Processing Data

We process your personal data under the following strict lawful frameworks:

Purpose of Data Processing	Lawful Basis (UK GDPR / US Frameworks)
To build digital itinerary blueprints, map optimized routes, and provide administrative modification support	Performance of a professional service contract with you
To securely collect and settle your professional agency consulting or management retainer fees	Performance of a contract with you
To perform identity confirmation, mitigate payment risk, and protect against fraud	Legitimate interests of the business
To fulfill regulatory tax filings, legal audits, and statutory accounting rules	Compliance with our absolute legal obligations

We explicitly do not sell, rent, trade, or distribute your personal data or uploaded itinerary details to third parties for commercial or marketing purposes.

4. Disclosure of Personal Data

We may share your data with the following specific recipients:

• Affiliated Entities: Between Metavizen LTD and Metavizen LLC to ensure seamless cross-border service delivery and processing efficiency.
• Payment Processors: Necessary encrypted transaction data is shared with our secure payment partners (e.g., Stripe) to settle your consulting service fees.
• Third-Party Suppliers (Only upon request): Where you explicitly retain us for administrative booking management or cancellation advocacy, relevant booking reference codes may be shared with the respective carrier or hotel desk to execute clerical tasks on your behalf.

5. International Data Transfers & Retention

5.1 Global Processing Matrix: Because our operations bridge the UK and the USA, personal data may be securely transferred between Metavizen LTD and Metavizen LLC. These cross-border transfers are strictly managed under appropriate legal safeguards, including Standard Contractual Clauses (SCCs) and the UK International Data Transfer Agreement (IDTA).

5.2 Data Retention Limits: We securely store your consultation records, transaction metadata, and related intake metrics for a standard operational period of 6 years to comply with legal, corporate tax, and regulatory accounting laws.

6. Your Legal Rights & Complaints

6.1 Depending on your home country or state, you hold complete rights to access, copy, correct, erase, restrict, or object to the processing of your personal information. To exercise any of these protections, submit your request to support@directreservations.net.

6.2 If we cannot resolve your data request, you retain the legal right to file a formal complaint with the UK Information Commissioner's Office (ICO) or your relevant local data protection authority.

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Terms of Service

1. Introduction and Contracting Parties

1.1 This User Agreement (the "Agreement") governs your access to and use of the website www.directreservations.net (the "Website") and your engagement of the professional travel logistics consulting, digital itinerary curation, and administrative support services provided under the brand Direct Reservations (the "Brand").

1.2 Direct Reservations is an independent professional services brand operated by its affiliated corporate entities. Depending on your country of residence, currency preference, and our operational convenience, your contract and professional fee processing will be contractually handled by one of the following corporate entities:

• Metavizen LTD, a company registered in England and Wales, with its registered office at 128 City Road, London, EC1V 2NX; or
• Metavizen LLC, a company registered in the United States, with its principal office at 901 N State St. STE A, Jackson, MS 39202.

1.3 The specific corporate entity responsible for fulfilling your advisory contract and processing your service fee will be explicitly disclosed on your final service invoice. References to "we", "us", "our", or "the Company" throughout this Agreement refer directly to the applicable active contracting entity operating the Brand.

1.4 By accessing this Website or purchasing our consulting services, you ("you", "your", or the "Customer") agree to be bound by the terms contained in this Agreement. If you do not agree to these terms, you must immediately cease using our Website and services.

2. Nature of Professional Services (Explicit Non-Merchant Status)

2.1 Direct Reservations operates strictly as an independent travel logistics advisory and administrative support firm. We provide non-tangible, digital deliverables, professional planning blueprints, and administrative liaison services. We are NOT an Online Travel Agency (OTA), airline ticketing broker, cruise operator, hotel agent, or physical tour platform.

2.2 We do not own, sell, resell, distribute, or hold physical travel inventory. We do not issue airline tickets, process merchant transactions for flight/hotel bookings, or assume any fulfillment liability for your physical travel assets.

2.3 The Customer acknowledges and agrees that two separate, completely independent financial transactions take place:

• The Consulting / Management Service Fee: Paid directly to the Company via Metavizen LTD or Metavizen LLC for strategic research, digital itinerary layout, and clerical coordination. This charge appears on your statement under Direct Reservations or our entity name.
• The Primary Travel Supplier Bookings: All physical travel costs (flights, hotel rooms, car rentals, or tours) are paid directly to the primary supplier by the Customer using the Customer's own credit or corporate card. The Company never routes, accepts, or touches these booking funds.

3. Detailed Service Offerings & Fee Architecture

Our services are categorized into flat-rate professional consultation and digital product deliverables:

3.1 Custom Route Architecture & Itinerary Curation Blueprint ($70 USD Flat Fee): Delivery of a completely optimized, day-by-day travel logistics blueprint. This digital document contains tailored destination route research, transit time calculations, lodging layout ideas, and direct-to-supplier link integrations. This digital fee is deemed fully earned and non-refundable immediately upon delivery of the digital curation blueprint.

3.2 Administrative Booking Management & Modification Support ($500 USD Retainer/Flat Fee): An enterprise-level clerical tier providing administrative liaison assistance for existing travel schedules. This service provides expert logistical analysis and paperwork generation for:

• Itinerary Re-Routing: Structural redesign of travel plans when corporate schedules or personal timelines change.
• Cancellation & Refund Advocacy: Clerical liaison support to navigate third-party carrier waiver frameworks to maximize your eligible travel credits or direct supplier refunds.
• Disruption Sourcing Support: Rapid clerical identification of alternative open flight tracks or hotel spaces during large-scale travel delays.

3.3 Direct-to-Supplier Execution Restrictions: All financial balances, penalty costs, flight fare differences, or cancellation fees levied by primary carriers or lodging providers during a rebooking or modification sequence must be settled directly by the client to the supplier. The Company will draft the forms and provide the strategy, but the Customer executes the physical card payment to the airline or hotel.

4. Customer Obligations & Chargeback Restrictions

4.1 The Customer agrees to provide complete, accurate, and truthful details regarding their travel requirements or existing booking reference numbers during the consultation intake.

4.2 By engaging our services, the Customer acknowledges that our fees are charged strictly for professional administrative time, operational research, and digital delivery. The Customer explicitly agrees not to initiate a chargeback or payment dispute against the Agency Service Fee for reasons regarding third-party travel cancellations, carrier delays, or supplier fulfillment failures, as the Company holds no liability over those external transactions.

5. Limitation of Liability & Indemnity

5.1 Because all physical travel contracts exist exclusively and directly between the Customer and the primary supplier (airline, hotel, transport operator, etc.), the Company carries absolute zero financial or legal liability for trip disruptions, schedule cancellations, flight delays, weather phenomena, local safety issues, or third-party supplier insolvencies.

5.2 Our total collective liability to you under any legal theory is strictly capped at the exact amount of the Brand's consulting or administrative service fee paid by you ($70 or $500 respectively).

5.3 The Customer explicitly agrees to indemnify and hold harmless the Company, Metavizen LTD, and Metavizen LLC against any losses, third-party supplier penalties, or operational costs arising from inaccurate intake information provided by the client, or breaches of primary supplier terms.

6. Intellectual Property & Usage Limits

6.1 All custom digital itineraries, route configurations, and logistics blueprints provided to you are the proprietary intellectual property of the Brand and are delivered strictly for your personal or private corporate use. You may not commercially reproduce, distribute, or resell our logistical layouts without our express written consent.

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Refund Policy

1. Core Policy: Non-Refundable Professional Fees

At Direct Reservations (operating via www.directreservations.net), we charge strictly for professional travel logistics consulting, digital route architecture curation, and administrative liaison support services.

Because our services consist entirely of intellectual capital, operational hours, immediate data analysis, and the deployment of non-tangible digital deliverables, all fees processed by our corporate entities (Metavizen LTD and Metavizen LLC) are strictly non-refundable and deemed fully earned immediately upon processing.

2. Operational Rationale for Non-Refundability

We enforce a strict non-refundable policy due to the structural nature of our professional deliverables:

• Instant Digital Delivery: Our $70 Custom Route Architecture & Itinerary Curation Blueprint is an instantly initiated or custom-designed digital asset. Once our logistical research desk compiles your travel blueprint, our proprietary operational layout has been fully delivered and cannot be "returned."
• Service Time Fulfillment: Our $500 Administrative Booking Management Retainer is charged strictly for administrative and clerical time spent auditing your itineraries, communicating with carrier desks, drafting waiver requests, and restructuring logistics. These professional labor hours are spent on your behalf regardless of whether primary carriers approve your waiver or cancellation requests.

3. Absolute Exclusion of Third-Party Fulfillment Risks

Direct Reservations is strictly an independent logistics consultancy and administrative liaison firm. We are NOT an Online Travel Agency (OTA) or airline broker.

Because we do not handle or process payments for physical travel inventory (flights, hotels, rental cars, or tour packages), we are completely insulated from third-party travel disruptions. The Customer explicitly acknowledges and agrees that:

• No refund requests, chargebacks, or payment disputes will be entertained by the Company due to third-party travel cancellations, airline bankruptcies, transport delays, weather events, or hotel service changes.
• All financial disputes regarding physical travel fulfillment exist solely between the Customer and the primary supplier (airline, hotel, or operator) where the Customer made their direct payment.

4. Our 7-Day Customer Satisfaction & Correction Window

While our professional service fees are legally non-refundable, we are fully committed to administrative accuracy and customer support. If you believe there has been a typographical error, a calculation discrepancy, or a technical issue with your delivered digital blueprint, you must notify our service desk within seven days.

• The 7-Day Contact Rule: You must contact us at support@directreservations.net or call our support line at +1-844-200-5535 within exactly seven (7) calendar days from the timestamp of your service delivery or payment execution.
• What We Will Do: If a legitimate administrative issue or error is reported within this 7-day window, our senior travel consulting team will immediately open an investigation. We will update your custom route layout, correct itinerary tracking paths, or re-run logistical calculations at zero additional cost to ensure your travel blueprint is mathematically optimized and accurate.
• Exclusions: After exactly seven (7) days have passed from the transaction date, the file is contractually closed, and no further administrative adjustments or corrections will be performed without the retention of a new service tier.

5. Chargeback and Payment Dispute Prevention Notice

By executing a payment for our consulting services, the Customer explicitly agrees that they understand they are purchasing non-tangible digital advisory support and administrative clerical labor. The Customer waives the right to file an "unrecognized chargeback" or a "services not received" claim through their card-issuing bank, provided the digital blueprint or clerical liaison service has been executed.

Any initiation of a bad-faith payment dispute or chargeback will result in the immediate termination of all administrative support, the blacklisting of the customer profile across our corporate network, and the deployment of this Refund Policy alongside signed intake records directly to the payment processor (Stripe/PayPal) as definitive proof of contract fulfillment.